October 23, 2022


CENTRE : Department of the Premier, Western Cape Government

REQUIREMENTS : An appropriate 3-year tertiary qualification (National Diploma/B-Degree or
higher qualification) in IT or related; A Minimum of 5 years’ experience in IT
Service Management or similar environment. Recommendation: A valid (code
B or higher) driving license; ITIL v3 or higher certified. NB: People with
disabilities that restrict driving abilities, but who have reasonable access to
transport, may also apply. Competencies: Knowledge of; the following:
Information Technology Service Management; ITIL v3 or higher; Cloud
solutions and services; Microsoft products, solutions, and services; Cisco
networks, solutions, and services; Skills needed: Conflict management; Project
Management; Financial Management; Customer service; Communication
(written and verbal); Troubleshooting/problem-solving; Adaptability;
Teamwork; Interpersonal; Integrity; Planning and co-ordination; Analytical
thinking; Self-driven; Self-motivated; Good writing; Identify service gaps,
evaluate, and implement enhancements; Implement and support continual
service improvement; Good understanding of networking; Research; Ability to
learn quickly; Ability to work under pressure; Be able to take initiative and be

DUTIES : Manage and Coordinate service desk activities; Manage Service levels;
Perform and manage escalations; Perform quality control; Manage all service
desk performance; Reporting (daily, weekly, monthly, quarterly or annually);
Manage and coordinate user survey response management; Manage and
coordinate service provider / contractors; activities as it relates to service desk.

ENQUIRIES : Mr F Hercules Tel No: (021) 483 5361

APPLICATIONS : Only applications submitted online will be accepted. To apply submit your
application online only: via http://www.westerncape.gov.za/jobs or

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