October 23, 2022

LIAISON OFFICER (QUALITY ASSURANCE)

CENTRE : Mitchell’s Plain District Hospital


REQUIREMENTS : (Minimum educational qualification): Senior Certificate (or equivalent).
Experience: Appropriate experience in the communication field/Administration.
Appropriate patient experience of care. Inherent requirement of the job: Valid
(Code B/EB) driver’s license and willingness to travel. Competencies
(knowledge/skills Computer literacy. Good interpersonal and communication
skills. Knowledge of Clinicom/ Sinjani/ Hectis/ECM/ Ideal Hospital Capturing
system)/DHIS, Ideal Hospital Framework). Knowledge of OHSC Regulations.
Ability to function independently as well as part of a team. Ability to function
under pressure. Ability to deal with difficult clients. Fluent in at least two of the three official languages of the Western Cape. Excellent report writing and
presentation skills. Excellent minute taking skills. Waiting time survey.


DUTIES : Support to the Quality Assurance manager. Drive the internal communication
plan and activities as well as the external communication plan in collaboration
with the substructure office and the communication directorate. Patient Centred
Experience: Patient and public complaints and compliments, Client
Satisfaction Surveys, Waiting Time Survey, Public and Media Enquiries,
Manage the Helpdesk. Ensure compliance to the Ideal Hospital
Framework/Office of Health Standards Compliance. Events: Successful co-
ordination support of events. Database and reports: Update and maintain
database, formulate monthly stats and quarterly reports. Scribe for
quality/communication related meetings. Maintain filing system according to
requirements.


ENQUIRIES : Mr R Geswindt Tel No: (021) 377-4410
APPLICATIONS : Applicants apply online: www.westerncape.gov.za/health-jobs (click “online
applications)
NOTE : No payment of any kind is required when applying for this post.

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