October 24, 2022

DEPUTY DIRECTOR: SERVICE DELIVERY IMPROVEMENT

REF NO: HO 2022/10/13

CENTRE : National Head Office, Pretoria


REQUIREMENTS : Recognised national diploma or degree in Public Administration/Organisational
Development/Project Management/Production Management/Industrial
Psychology/Human Resources Management/Operations Management/Work
Study or equivalent recognised qualification. Minimum of 3-5 years’ experience
at an Assistant Director level in operations management practices related to
service delivery modes and models, business process management, standard
operating procedures, service standards, service charters and Batho Pele18
coordination. Computer literate. Valid driver’s licence. Competencies And
Attributes: Effective strategic thinking, project and programme management.
Very good written and verbal communication, analytical thinking, research,
problem solving and policy development skills. Ability to apply information
technology and communication management. Proven policy development
experience. Knowledge of governmental policies and processes pertaining to
operations management. Thorough knowledge of the laws, regulations and
practices applicable to operations management in the Public Service, in
particular – Public Service Act, 1994 (as amended), Public Service Regulations
2016 and the Constitution, 1996. Knowledge of DPSA policies and prescripts
related to operations management in the public service. People management,
financial management, planning and organising. Knowledge of project and
change management.


DUTIES : Develop policies, norms and standards, frameworks, guidelines and toolkits to
implement and maintain the operations management framework. Manage the
implementation of business process management. Provide technical support
to regions on the implementation of operations management framework.
Provide support to monitor, evaluate and report on the institutionalisation and
implementation of the operations management framework. Review, manage
and monitor the Service Delivery Improvement Plan (SDIP) and Service
Delivery Model (SDM). Review of the identified services through utilizing
business process management methodologies to identify improvements.
Conduct stakeholder engagements on the development of the SDIP and SDM.
Submit annual report on SDIP implementation. Management of human
resources, finance and assets.


ENQUIRIES : Mr Mokotjo TN Tel No: 012 307 2039/ Mr Y Naidoo Tel No: 012 307 2079/ Ms
TP Baloyi Tel No: 012 305 8589 or Ms Khumalo NS Tel No: 012 307 2174.

APPLICATIONS : All applications must be forwarded to: National Head Office: Department of
Correctional Services, Post Advertisement Section, Private Bag X136,
Pretoria, 0001 OR hand deliver at: 124 WF Nkomo Street, Poyntons Building,
Cnr WF Nkomo and Sophie De Bruyn Street, Pretoria, 0001 (Previous: Cnr
Church and Schubart Street)

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