October 25, 2022

DIRECTOR: ICT SERVICE DELIVERY MANAGEMENT

CENTRE : National Office, Pretoria


REQUIREMENTS : An undergraduate qualification (NQF level 7) in Information Communication
Technology or equivalent as recognized by SAQA; Nyukela Certificate
(certificate for entry into the senior management service from the school of
government); 5 years’ experience at a middle/senior managerial level in an ICT
Service Delivery/ Service Desk environment; Knowledge of ICT Audit
Management, ICT Governance Framework, ICT Strategy, Planning and
Monitoring Framework, ICT Policy Development, ICT Project Management
Methodologies (e.g. PMBOK, PRINCE 2) and Waterfall & Agile SDLC
methodologies, ICT Risk Management; ITIL Modernization and innovations;
Knowledge of Public Service Regulations, Public Finance Management Act
(PFMA) and Treasury Regulations. Skills And Competencies: Strategic
capability and leadership; Programme and project management; Financial
management; Change management; Knowledge management; Service
Delivery Innovation (SDI); Problem solving and analysis; People management
and empowerment; Client orientation and customer focus; Communication
skills.


DUTIES : Key Performance Areas: Manage Service Desk operations and related
processes and toolsets; Manage change and release processes; Manage
major incidents and problem management processes; Provide effective
financial and people management.


ENQUIRIES : Mr J Maluleke Tel No: (012) 315 1090

APPLICATIONS : The Director-General, National Department of Health, Private Bag X399,
Pretoria, 0001, Hand delivered application may be submitted at Reception
(Brown Application Box), Dr AB Xuma Building, 1112 Voortrekker Rd, Pretoria
Townlands 351-JR or should be forwarded to recruitment@health.gov.za
quoting the reference number on the subject e-mail

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