November 21, 2022

DRS SYSTEM SUPPORT OFFICER

CENTRE : Mpumalanga (Mbombela)

REQUIREMENTS : Applicants must be in possession of a Grade 12 Certificate and National
Diploma in Information Technology / Degree in Computer Science: A+ / N+ /
MCSE / Linux+. Minimum of 2 years relevant experience. Experience with
hardware and software. Experience with servers. Experience in Information
Technology (IT) technical support. Appropriate server and network
management experience. Technical aspects of information and
communications technology goods and services. Information Technology Acts
and Policies. Internal control and risk management. Planning skills. Organize
skills. Communication (written and verbal) skills. Interpersonal skills.
Investigate, resolve, or escalate and monitor logged calls.

DUTIES : Providing desktop support to end users. Install, update, and configure End-
user devices. Install, update and support business applications. Investigate,
resolve, or escalate the monitor logged calls. Provide network support. Assist
end-users with Local Area Network (LAN) connectivity. Monitor availability and
performance of network. Assess the need for, request and monitor the process
of installation of network points. Investigate, resolve, or escalate and monitor
logged calls. Provide sever room support. Monitor server room environment
and take remedial action. Monitor compliance with server room maintenance
contract deliverables. Monitor access to server room and keep register. Assist
with installation of customer-replaceable parts for server equipment.
Implementing information system security measures. Check that users are
registered on the domain. Check Antivirus is installed, updated, and running.
Remove all unauthorised applications and software. Create and maintain an IT
asset register or database. Providing Information Communication Technology
(ICT) reports. Provide incident and system availability reports. Provide inputs
to Service level Agreement (SLA) non-compliance report. Provide support in
the procurement and disposal of IT assets.

ENQUIRIES : Ms T Makama Tel No: (013) 756 4065 / 4000

APPLICATIONS : Please ensure that you send your application to Private Bag 11239, Nelspruit
1200 or Hand deliver it to the Office of the Registrar of Deeds: Mpumalanga at
25 Bell St, Mbombela, 1201 before the closing date as no late applications will
be considered.
NOTE : Indian and White Females and African, Coloured, Indian and White Males and
Persons with disabilities are encouraged to apply.

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