November 21, 2022

ICT DESKOP SUPPORT TECHNICIAN

CENTRE : Gauteng (Pretoria)

REQUIREMENTS : Applicants must be in possession of a Grade 12 Certificate and a Bachelor’s
Degree / National Diploma in Information Technology (IT). Minimum of 1 years’
experience in IT Technical Support environment and ICT supporting hardware,
software and network (2nd level support). Ability to differentiate between
hardware and software operating platforms used in an organisation to enable
appropriate analysis and support. Antivirus software experience. Job related
knowledge: Government systems and structures. Understanding of the
management information and formal reporting system. Professional office
etiquette. Knowledge of office administration. Job related skills: Good
interpersonal skills, Communication skills (verbal and written), Organisational
and planning skills, Good reporting skills, Computer literacy and interpersonal
skills. Ability to take initiative and work independently. Ability to maintain
confidentiality. A valid driver’s licence.

DUTIES : Provide technical support to all end users (hardware and software support).
Diagnose and resolve software and hardware incidents, including operating
systems (Windows and Mac) and across a range of software applications.
Assist all users with any logged IT related incident when called upon. Take
ownership of issues by carrying out problem analysis to implement temporary
or permanent fixes with the aim of restoring service to the customer as soon
as possible, escalating incidents to other support teams where necessary.
Accurately record, update and document requests using the IT service desk
system. Install and configure new IT equipment. Resolve incidents with
printers, copiers and scanners. Maintain a first-class level of customer service
ensuring that all customers are treated efficiently and in an appropriate
manner. Maintain excellent verbal communication skills with the ability to
communicate effectively with technical and non-technical colleagues at all
levels in the organization. Ensure technology is accessible and equipped with
current hardware and software. Troubleshoot hardware, software and network
operating system. Be familiar with all hardware and software. Be familiar with
network operating system. Provide orientation to new users of existing
technology. Train staff on potential uses of existing technology. Train staff on
new and potential use. Provide individual training and support on request.

Provide recommendations about accessing information and support. Maintain
current and accurate inventory of technology hardware, software and
resources. Provide, monitor and manage Local Area Network (LAN).
Coordinate IT Network support with internal and external parties. Provide IT
Network support. Monitor network and report any anomalies. Document and
maintain network equipment and configurations. Ensure security measures are35
met and policies are adhered to and Workshop ICT Policies. Educate users on
ICT Policies such as password policy, email policy, internet policy, desktop
policy etc. Monitor and maintain technologies to ensure maximum access.
Troubleshoot all technology issues. Maintain log and / or list of required repairs
and maintenance. Make recommendations about purchase of technology
resources. Research current and potential resources and services. Ensure
hardware is stripped and secured before disposal. Connect and setup
hardware, load all required software. Test and rollout all projects that Office of
the Chief information Officer (OCIO) is rolling out to the Department and serve
as a point of contact to regional technical staff with regard to all projects
undertaken by OCIO. Test new applications before implemented / installed in
Departmental Network and advise accordingly. Assist on escalated calls from
technicians from other regions and resolve them on time. Train technicians
from other regions if there is a new application in the Department.

ENQUIRIES : Mr R Naidoo Tel No: (012) 407 4169

APPLICATIONS : Applications can be submitted by post to: Private Bag X833, Pretoria, 0001 or
hand delivered to: 184 Jeff Masemola Street (formerly known as Jacob Mare),
corner of Jeff Masemola and Paul Kruger Streets, Pretoria or to Agriculture
Place, 20 Steve Biko (formerly Beatrix) Street, Arcadia, Pretoria, 0001.

NOTE : Coloured, Indian and White Males and Coloured, Indian and White Females
and Persons with disabilities are encouraged to apply.

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