November 21, 2022

SENIOR DEEDS REGISTRATION OFFICER: DEEDS TRACKING AND INFORMATION

CENTRE : Mpumalanga (Mbombela)

REQUIREMENTS : Applicants must be in possession of a Grade 12 Certificate and National
Diploma / Degree in Public Management / Administration / Administrative
Information Management / Deeds Registration Law. Minimum of 3 years’
experience at a level Control Deeds Registration Clerk / Junior Examiner /
Minimum of 5 years’ experience at a level of Chief Deeds Registration Clerk.
Appropriate knowledge on registration of Deeds. Knowledge of Document
Tracking Systems (DOTS). Knowledge of Deeds Registration Systems (DRS),
Client relations, Computer literacy, Computer software skills, Good written and
verbal communication skills. Organising skills, Filling skills, Archiving skills,
Good interpersonal skills, Liaison skills, Supervisory skills, People
management skills, Time management skills, Strong prioritisation skills and
Customer services.

DUTIES : Oversee the deeds information section. Analyse the workload, workflow, processes and standards and implement corrective measures. Analyse the application register and exception reports and submit. Attend to queries, errors and take corrective measures. Conduct research and draft 212 affidavit. Attend to malfunctioning of system and faulty equipment. Update procedure manuals. Oversee the archiving of records. Implement recommendations of the front line service delivery monitoring initiative. Compile and submit Service Delivery Improvement Plan progress reports. Attend to client relations queries and complaints. Draft and submit correspondence letters. Conduct and analyse client satisfaction surveys and provide report.

Monitor turnaround times of complaints lodged. Analyse complaints register / suggestions and compile report on the findings. Promote services rendered by the Deeds Registries. Compile outreach programs action plan and facilitate implementation. Submit report on the outreach program. Facilitate stakeholder engagement meetings. Draft and implement office action plan for Public Service Month and provide report. Oversee the Deeds Office Tracking System (DOTS). Analyse workflow, processes and standards and implement corrective measures. Analyse DOTS statistics, exception reports and advise management. Monitor DRS / Deeds View profiles and submit report. Maintaining of tracking points on deeds. Search for lost deeds and draft letters to conveyancer. Attend to malfunctioning of system. Update procedure manual.

ENQUIRIES : Ms T Makama Tel No: (013) 756 4065 / 4000

APPLICATIONS : Please ensure that you send your application to Private Bag 11239, Nelspruit 1200 or Hand deliver it to the Office of the Registrar of Deeds: Mpumalanga at 25 Bell St, Mbombela, 1201 before the closing date as no late applications will be considered.

NOTE : Indian and White Females, African, Coloured, Indian and White Males and Persons with disabilities are encouraged to apply.

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