November 21, 2022

SENIOR RECEPTIONIST / TELECOM OPERATOR

CENTRE : KwaZulu Natal (Pietermaritzburg)

REQUIREMENTS : Applicants must be in possession of a Grade 12 Certificate. Minimum of 1-year
relevant experience in the reception / switchboard environment. Job related
knowledge: Computer literacy (Microsoft Word, PowerPoint, Excel etc).
Switchboard operations. Job related skills: People skills, Telephone etiquette,
Organizational skills, Communication skills (verbal and written), Computer
literacy and Good presentation skills. Ability to communicate well with people
at different levels and from different backgrounds. Must be highly reliable.
Ability to act with tact and discretion.

DUTIES : Supervise and render reception support services. Receive and welcome
visitors and clients. Direct visitors to their destinations. Provide information to
clients. Tidy and maintain reception area. Receive, sort and record all incoming
and outgoing document. Provide information to the clients and answer all
general enquiries. Supervise and render telephone services. Attend to
incoming telephone calls. Screen and forward calls. Receive telephone
messages. Record telephone and maintain messages. Develop and maintain
a database of contact numbers for officials. Administration of attendance
register. Administration of telephone accounts. Maintain switchboard service.
Operate switchboard by answering incoming and outgoing calls at all times.
Keep database of other important contact numbers on an on-going basis.
Report fault on the telephone system and report to supervisor and service
provider when needed. Identify, inspect default and defective equipment.
Utilise the Telephone Management System to monitor telephone cost on an
ongoing basis. Ensure that switchboard and all telephone lines are in
goodworking condition at all times. Facilitate boardroom bookings. Manage38
and update calendar for boardroom bookings. Perform general administration
duties. Keep and maintain incoming and outgoing documents register of the
component.

ENQUIRIES : Mr R.Z. Ndovela Tel No: (033) 392 0650

APPLICATIONS : Applications can be submitted by post to Private Bag x 9132, Pietermaritzburg,
0001 or hand delivered to: 270 Jabu Ndlovu Street (formerly known as Loop
Street).

NOTE : African, Coloured, Indian and White males, Indian, and White females and
Persons with disabilities are encouraged to apply.

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